Privacy Policy

Last updated: September 19, 2025

At Pdfy.app ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PDF generation service and website located at pdfy.app (the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Create an account (name, email address, company name)
  • Use our PDF generation service
  • Contact us for support
  • Subscribe to our paid plans

Information collected includes:

  • Full name
  • Email address
  • Company name (optional)
  • Password (encrypted)
  • Billing information (for paid subscriptions)
  • API usage data and preferences

1.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

  • IP address and location data
  • Browser type and version
  • Device information and operating system
  • Pages visited and time spent on our Service
  • Referral sources and search terms
  • API usage patterns and frequency

1.3 Content Data

  • HTML content you submit for PDF generation
  • Generated PDF files (temporarily stored for processing)
  • API requests and responses
  • Error logs and debugging information

2. How We Use Your Information

2.1 Service Provision

  • Process your PDF generation requests
  • Maintain and improve our Service
  • Provide customer support
  • Send service-related communications
  • Process payments and manage subscriptions

2.2 Service Improvement

  • Analyze usage patterns to improve performance
  • Develop new features and functionality
  • Monitor and prevent fraud or abuse
  • Ensure system security and reliability

2.3 Communication

  • Send important service updates and notifications
  • Respond to your inquiries and support requests
  • Send marketing communications (with your consent)
  • Notify you of changes to our terms or policies

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

3.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing (Stripe, PayPal)
  • Email delivery services
  • Cloud hosting and storage
  • Analytics and monitoring
  • Customer support tools

3.3 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Enforce our Terms of Service

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Storage and Security

4.1 Data Storage

  • Personal data is stored on secure servers
  • PDF content is temporarily stored during processing
  • Generated PDFs are automatically deleted after processing
  • Account data is retained while your account is active

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your data:

  • Encryption of data in transit and at rest
  • Regular security audits and monitoring
  • Access controls and authentication
  • Secure coding practices
  • Regular software updates and patches

4.3 Data Retention

  • Account information: Retained while account is active
  • PDF content: Deleted immediately after processing
  • Usage logs: Retained for up to 12 months
  • Billing records: Retained as required by law

5. Your Privacy Rights

5.1 Access and Control

You have the right to:

  • Access your personal information
  • Update or correct your account information
  • Delete your account and associated data
  • Export your data in a portable format
  • Opt-out of marketing communications

5.2 Data Deletion

You can request deletion of your personal data by:

  • Deleting your account through account settings
  • Contacting us at privacy@pdfy.app
  • Note: Some information may be retained as required by law

5.3 Marketing Communications

  • You can unsubscribe from marketing emails at any time
  • Service-related communications cannot be opted out of
  • We respect your communication preferences

6. Cookies and Tracking

6.1 Cookies We Use

  • Essential cookies: Required for service functionality
  • Analytics cookies: Help us understand usage patterns
  • Preference cookies: Remember your settings and preferences

6.2 Third-Party Cookies

  • Google Analytics (for usage analytics)
  • Payment processors (for transaction processing)
  • You can control cookies through your browser settings

7. International Data Transfers

  • Our servers are located in [Your Server Location]
  • We may transfer data to other countries for processing
  • We ensure appropriate safeguards are in place
  • We comply with applicable data protection laws

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

10. European Privacy Rights (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation:

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to registered users
  • Providing notice through our Service

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection inquiries specifically, please use privacy@pdfy.app and include "Privacy Inquiry" in the subject line.

This Privacy Policy is effective as of the date listed above and applies to all information collected by Pdfy.app.